Orders (Answers)
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We have 2 auction formats, falling price auctions and rapid drop auctions.
In our falling price auctions, you decide the price you want to pay. The price can be as low you like because its an auction, but in reverse. The price falls until you decide to buy. If nobody buys, the price keeps falling but dont wait too long because there is strictly limited stock and once its gone, its gone.
With our rapid drop auctions, we only drop the price once to our very lowest price. Its first come first served, so be quick to get your bid in!
As with any auction, before buying, you must bid. For example, if ten rings are for sale, the price will continue to drop as bids are received for the rings. The quantity is reduced every time a bid is received. But you have nothing to lose from getting in early to secure your purchase as everybody pays the final lowest price! So if you bid for an item first when the price is 50 you can relax, knowing that you will pay the final lowest price (the price of the last item to be sold) which could be as low as 1 or even FREE. Remember you are bidding against other Television and Website bidders. The only way you can lose is to miss out completely!
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To buy from The Jewellery Channel website, the first thing you need to do is register. Provide an email address, your personal details and generate a pin number. It is free to register and there is no obligation to buy. To register click here. If you are already a registered customer, simply login to bid.
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Yes, you will receive a confirmation email that details your order number and confirms the item/s that you have ordered.
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To bid by telephone you must call us from a landline or registered mobile telephone. Unfortunately, for security reasons, we cannot accept bids from withheld numbers. If you would like to bid from a mobile please call customer services to register beforehand, on 0844 375 4444 and press 3 to register.
When you see a piece you want call 0844 375 4444 , then press 1 on your telephone keypad to join the auction and then press the # button when you want to bid. Once you press the # key on your telephone keypad to bid, you have the option to complete the order through one of our agents or you can also use “TJC Automated Ordering” Service.
Your call is charged at the same rate as a local call. Full copy of the Terms & Conditions are available on this website or upon request from our Customer Service Centre.
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“TJC Automated Ordering” is faster way to complete your orders.
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After your bid, select the option for the TJC Automated Ordering Service and then follow the simple instructions.
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a). You must register your contact number with us before using the service and you would be given a PIN number. Keep your PIN number handy
b). You will need last four digit of previously used credit card.
c). You will need to choose the appropriate delivery method.
d). That’s it.
You will be given an order number by the automated system once your order has been taken. It’s simple - just listen and follow the instructions given to you.
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You always have an option to speak to an agent. It’s simple - just listen and follow the instructions given to you.
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Yes, you will be given an order number by the customer service agent once you order has been taken over the phone.
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We do feature the same products again at a later date, but we make no guarantee that you will see it again at the same price. The high volume of internet and telephone bidders means our pieces can sell out quickly. So, if you see something you want, bid before someone else does!
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Yes, this is possible. Please call one of our customer service agents on 0844 375 4444 , with specifications of your chosen stone.
Payment (Answers)
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You can pay using any of the major credit or debit cards including American Express. The Bid price on screen includes VAT at the UK rate.
The delivery charge will be displayed on the screen during the auction and includes VAT and will be confirmed with you at the point of purchase.
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We only take payments by credit and debit card at present.
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Your credit card details will be encrypted to keep them completely secure. We promise that we will not pass on your details to any third party.
When paying for goods with your credit/debit card, we require your Credit / Debit Card Number, Expiry Date, Start Date, Card Type (Mastercard, Visa, etc), Card Holders Name and Security Code. The details are held in encrypted form and under restricted access.
We accept the following payment methods:
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Your card will be charged within 24 hours of placing your order.
Delivery (Answers)
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We ship your order by courier.
All our jewellery comes in beautiful presentation boxes, suitable for gifts. Each piece comes with a certificate of authenticity.
Full copy of the Terms & Conditions are available on this website or upon request from our Customer Service Centre.
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Flexi P&P is a sliding scale of reduced charges which are based on the number of items ordered in a day. The more items your order, lesser you pay. This sliding scale of reduced charges will only apply to standard delivery orders and for orders placed on the same day and for which your debit / credit card has been authorised and for which payment has been received. Any order which fails authorisation or for which payment not been received, will not be included in the Flexi P&P total for that day.
Smart way to save on P&P!
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The Flexi P&P charges are as follows.
|
P&P Charges |
Saving |
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| 1st Order |
£5.95 |
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| 2nd Order |
£3.55 |
£2.40 |
| 3rd Order |
£3.00 |
£5.35 |
| 4th Order |
£3.00 |
£8.30 |
| 5th Order |
£2.00 |
£12.25 |
| 6th Order |
£1.50 |
£16.70 |
| 7th Order |
£1.00 |
£21.65 |
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Our standard delivery time is 5-6 working days after authorisation of your credit/debit card and payment being received. Any estimated date given for delivery is provided as an indication only and while every effort is made to deliver the order within stated times, we do not accept any liability for delivery for up to ten working days. We cannot be held responsible for delays in the delivery caused by our suppliers, our delivery company or any other third party. We will not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet an estimated delivery date.
We offer a Fast Track delivery service which offers the first attempted delivery within 2 working days after authorisation of your debit / credit card being authorised and payment being received. Item included in the Fast Track delivery service will not be included in the Flexi P&P service. The Fast Track delivery charges are as advertised on screen and on our web site.
We offer a Flexi P&P sliding scale of reduced charges which are based on the number of items order in a day. This sliding scale of reduced charges will only apply to standard delivery orders and for orders placed on the same day and for which your debit / credit card has been authorised and for which payment has been received. Any order which fails authorisation or for which payment rnot been received, will not be included in the Flexi P&P total for that day. The Flexi P&P charges are as advertised on screen and on our web site.
We deliver your items to the address provided by you; if available you may be asked to sign for the goods to acknowledge that you have received them. If you are out, the courier may use their discretion and obtain a signature from a neighbour or any other person who agree to take delivery on your behalf or they will leave a calling card for you to arrange a more suitable delivery time. We can not deliver products within the same order to multiple addresses. In some cases we can deliver as order to an alternative address from your registered membership address. Such an alternative address can only be provided to us when ordering by phone and speaking to a customer service representative or using www.tjc.co.uk
Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility. Risk of loss and damage of products passes to you on delivery.
The placing of an order through the call centre or the website shall be deemed conclusive evidence of your acceptance of these Terms and Conditions.
The Jewellery Channel only accepts orders for delivery to UK mainland, Northern Ireland and the Republic of Ireland. We will accept orders made by customers from other countries provided the customer has a UK credit/debit card and we can ship to a UK address. It is the customer's responsibility for onward transit of the order and products ordered may be subject to import duties and taxes; you will be responsible for these. We have no control over such charges. All orders are accepted subject to stock availability. Where you have ordered several products and not all are in stock, we may send you the products which are available; we will send the remainder of your order as soon as the stock becomes available.
If the goods ordered are out of stock, we will contact you within 30 days from the day after your order was placed.
If the goods are coming back into stock, we will propose a new delivery date or, with your agreement, we may be able to supply you with substitute goods.
If we have received payment from you for goods out of stock, or you do not wish to wait for goods to become available, and/or decline our offer of substitute goods, we will refund any monies due within 7 days of receiving your instructions.
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If you are out, the courier will leave a calling card, so you can arrange re-delivery either to your work address or home address.
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Yes, a signature is required when you receive your order.
We deliver your items to the address provided by you; if available you may be asked to sign for the goods to acknowledge that you have received them. If you are out, the courier may use their discretion and obtain a signature from a neighbour or any other person who agree to take delivery on your behalf or they will leave a calling card for you to arrange a more suitable delivery time.
Returns (Answers)
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We know you will love your purchase from The Jewellery Channel but if you do not feel fully satisfied, for any reason whatsoever, simply follow the return instructions you will receive with your purchase, and send it back within 30 days of Invoice date to receive a full refund of the purchase price.
Please note that we cannot accept returns of goods that have been personalised to your specification such as resized rings, by us or another jeweller.
Full copy of the Terms & Conditions are available on this website or upon request from our Customer Service Centre.
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P.O. Box 276
Hampton
TW12 1XB
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1. Please send back your purchase in its as shipped condition within 30 days of Invoice Date. This should include all packaging materials and the Certificate of Authenticity card.
2. Fill out the Returns Form (attached to your receipt) with the reason for return and enclose this with your return.
3. Remove the pre-printed Returns Label attached to this receipt and fix it to the OUTER packaging of your return. You may return in the original envelope if you like.
If you have lost your returns form you can download a copy from here
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Yes, you will need to pay to return your order. We recommend you return your item via Royal Mail Special Delivery (or other similar tracked and insured delivery service). This way you have proof of postage and your item can be insured during transit. We regret that we will not be able to issue a credit or refund for any items returned that are damaged or lost in shipment./p>
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Provided that the item is returned in clean condition and in its original packaging, the item price (including VAT) will be refunded within 30 days of receipt at our premises. Your money will be returned to you by your original means of payment.
Misc (Answers)
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We have standardised all of our ring sizes. Unless other wises stated at the time of sale on the TV or as advertised on the website , all womens ring sizes are UK size O and all mens are UK size U.
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Yes you can. We offer a specialised ring resizing service via our approved service provider Maker Mends Ltd, which will cost significantly less than high street services.
For costs and instructions please see our ring re-sizing leaflet which is sent out with each ring or you can download a copy from here
Please ensure that you send your ring (s) , plus the completed form and the appropriate payment, made payable to Maker Mends Ltd, to:
Maker Mends Ltd
P.O. Box 6003
Basildon
SS15 6BX
We strongly recommend that you use Royal Mail or a similar insured service to send you
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As we manufacture our own Jewellery, and sell direct to you the consumer, we cut out the middleman to bring you our products at great prices.
What should I expect from an independent valuation for insurance?
Valuations on pieces from The Jewellery Channel should reflect the average cost you would have to pay to replace the item if it were lost or stolen. The valuation should reflect the cost to you of making an exact replica and therefore be for a piece that is identical in aspects such as carat weight, colour, clarity and cut.
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To obtain a true value of your item, you need to contact an independent valuer who is trained in gemstone valuation. A comprehensive valuation would usually require a Jeweller to dismantle the item in order to calculate the carat weight and cuts of the gems that are not visible to the naked eye. (Please note, if your item is dismatled, you will invalidate your right to return the product). To avoid the jeweller from having to do this, you can show them your authenticity card.
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Each piece of Jewellery we sell comes with a Certificate of Authenticity. Depending on the nature of the product, information can include details such as Shape, CTW, Cut, Colour, Dimensions, Count, Composition, Treatment, Gemstone Group, Setting, Product Type, Style, Length, Width, Weight, Closure Link, Material Type, Material Colour and Material Purity.
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As the auctions we run are a falling price format, we initially start the game at a randomized price and start falling. The start price does not infer any market value or worth.
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Organisations in our industry agreed in 2003 on a program of self-regulation to complement the Kimberley Process created by the governments of nations involved in the diamond trade. We at The Jewellery Channel welcomed the introduction of this global system to combat the illicit traffic in conflict diamonds and our policy has been to support the industry's self-regulation program.
The core of that program is a chain of warranties that follows rough diamonds, polished diamonds and jewellery containing diamonds through the supply chain. For every product we sell containing diamonds we offer the following statement: The Jewellery Channel only sells diamonds purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions. The Jewellery Channel hereby guarantees that the diamonds contained in all our products are certified to be from sources that are free from conflict, based on personal knowledge, and/or written guarantees provided by the supplier of these diamonds
As a trade member supporting this program, we are continuing to encourage other vendors of diamonds and diamond products to adhere to this code of practice. For further information about the diamond trade and the system of warranties see www.diamondfacts.org
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Our friendly Customer Service team are as passionate about our jewellery as anyone else at The Jewellery Channel and are waiting to take your call on 0844 375 4444 , just press 3, Mon-Fri 9 AM - 6 PM
Alternatively, you can email us on Contactus@tjc.co.uk
or write to us at:
The Jewellery Channel
Customer Care
PO Box 275
Hampton
TW12 1XW
Republic Of Ireland (Answers)
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To bid by telephone you must call us from a landline or registered mobile telephone. Unfortunately, for security reasons, we cannot accept bids from withheld numbers. If you would like to bid from a mobile please call customer services to register beforehand, on 0044 844 375 4444 . When you see a piece you want call 0044 844 375 4444 then press 1 on your telephone keypad to join the auction and then press the # button when you want to bid. Once you press the # button on your telephone keypad to bid, you will go straight through to one of our agents who will confirm your delivery and payment details. Your call is charged at the same rate as a local call.
Full copy of the Terms & Conditions are available on this website or upon request from our Customer Service Centre.
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Your credit card company will covert the amount for you bid at in pounds via our channel or website and use their exchange rate (at the time of the transaction) to make a conversion from into Euros. Your Credit card bill will show the cost in pounds, the exchange rate and the charge to you in Euros
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All deliveries should reach you within 5-7 working days.
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Our friendly Customer Service team are as passionate about our jewellery as everyone else at The Jewellery Channel and are waiting to take your call on 0044 844 375 4444 , press 3
Mon-Fri 9 AM - 6 PM
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