Customer Care

  • Like to know about our special delivery service?
  • Want information on an order you have placed?
  • Need to verify how to return an item under our 30 day return policy?
  • Have a question about a product?
  • Require assistance regarding our auctions?

As a valued registered customer or a prospective purchaser let our team of customer services agents help you find the answers to your questions.

Based in the UK , all of our agents go through extensive training in order to give you that extra special level of service.
Call us today on: 0844 375 2525* – Press Option 3

A customer care agent will answer you call within 30 seconds or you will be given the option to leave a short message and we will guarantee to call you back later the same day or at a time to suite you.

This service is available from 9am to 6pm-7 days a week.

E-mail us at: contactus@tjc.co.uk

Alternatively you can follow this link to leave a message http://www.thejewellerychannel.tv/General/Contact.aspx.

Whatever method you use we will reply to your email within 24 hours or sooner.

Need to find that special item:
Call us on 0844 375 2525 - option 4. One of our Personal Shopper team will answer you call within 30 seconds or you will be given the option to leave a short message and we will guarantee to call you back later the same day or at a time to suite you.

This service is available from 9am to 6pm-7 days a week.
Alternatively e-mail your request to - shopper@tjc.co.uk and we will find the item for you and either call you back or e-mail you the details to suit your requirement.

Order not arrived?

You can check whether there are any known delivery problems in your area with our shipment provider.

*Calls to our 0844 numbers are charged at 5.1 pence per minute (£0.051) at any time from a BT landline and may vary from mobile phones and other service providers.

**Calls are charged at €0.15/minute from a standard Eicom landline landline and may vary from mobile phones and other service providers.



CONTACT US (UK)*:

Missed auctions:
0844 375 2525, Option 2

Customer Care Agent:
0844 375 2525, Option 3

Personal Shopper:
0844 375 2525, Option 4
Contact us (ROI)**:

Missed auctions:
1520 99 95 95, Option 2

Customer Care Agent:
1520 99 95 95, Option 3

Personal Shopper:
1520 99 95 95, Option 4