Terms & Conditions
Shopping with The Jewellery Channel
The Jewellery Channel Limited (we, us or TJC) operates 4 sales formats, Reverse Price Auctions, Rising Auctions, Timed Auctions and Fixed Price Selling.
- Promotional discount codes Excludes Live TV, Missed Auctions, Rising Auctions, Sale and Clearance from your discount promotion. To claim your discount, items must be purchased in one transaction using the relevant discount code via the applicable buying channel by the date specified in the promotion. The code must be used at the time of order and it cannot be used in conjunction with any other promotion and can be changed or withdrawn without notice. Excludes postage and packing.
- 3 for 2 offer terms and conditions Offer only available on specifically selected range of items and only for a limited period of time. The cheapest item selected within the range will be free of charge. If you return any part of this order then any saving will be deducted from your refund as the offer no longer applies. Offer subject to availability and may be changed or withdrawn without notice at any time. All other The Jewellery Channel Ltd terms and conditions apply.
- Free gifts In any instance where an item is part of a free gift or zero prices promotion, the free gift or zero priced item must be returned before any refund for a chargeable items on the promotion can be made. Any implied value to a free gift is based on our estimates and does not reflect a previous selling price or external market value.
- TV Price Crash or Price Under events While prices for the these events will, in general, be at or below the prices advertised there may be occasional items presented during the event which may not drop to the level indicated in the event. In these instances you will be advised before the auction starts that the item will not drop the event price level.
- Special Customer Requests During the day there may be requests from customers to see items that have been previously auctioned. While we will make every attempt to present these at the last recent auction price level we cannot guarantee that the item will be sold at this price.
- TV Clearance events While prices in these events will in general be at or lower than any previously advertised price, there may be occasional items presented during the event which may not be included in the clearance program. In this case you will be advised before the auction commences that it is not a clearance item.
- Promotion periods Unless otherwise stated a day, promotion period will be from 6am until 2am the following day.
- Free Returns On orders placed before Midday 23rd December. Excludes Online Auctions. In the unlikely event your product is not suitable you can return it for Free. Just place an order between now and 12pm, December 23rd and it's free to return items back to us! We'll send you a Royal Mail returns label for you to place on your package and drop off at your local post office.
In the unlikely event your product is not suitable you can return it for Free. Just place an order between now and 12pm, December 23rd and it's free to return items back to us! We'll send you a Royal Mail returns label for you to place on your package and drop off at your local post office. Simple! FIND OUT MORE >
FREE RETURNS :
Christmas is coming - and you’ll want to spend it with us. Why? Well, where do we begin. Let’s start with our Free Returns. Christmas is set to be VERY merry here at TJC… REASONS TO SHOP WITH US>
In the unlikely event your product is not suitable you can return it for Free. Just place an order between now and 12pm, December 23rd and it's free to return items back to us! We'll send you a Royal Mail returns label for you to place on your package and drop off at your local post office. Simple!
BLACK Friday: Validity 28/11/2014
*Excludes Live TV, Missed Auctions, Rising Auctions, Sale and Clearance. To claim the 50% off discount with no minimum spend, items must be purchased in one transaction using the relevant discount code online at TheJewelleryChannel.tv by 11:59pm GMT on 28/11/2014. Code cannot be used in conjunction with any other promotion and can be changed or withdrawn without notice. Excludes postage and packing.
*Excludes Live TV, Missed Auctions, Rising Auctions, Sale and Clearance. To claim you £10 voucher, items must be purchased in one transaction with £20 minimum spend using the relevant discount code via the iPhone or iPad app by 11:59pm GMT on 23/12/2014. The code must be used at the time of order, once only, it cannot be used in conjunction with any other promotion and can be changed or withdrawn without notice. One voucher per customer. Excludes postage and packing.
Next Day Delivery Terms and Conditions:
-Next Day Delivery 4.95
-The next day delivery service applies on orders placed before 6pm Monday through to Friday.
-Your order may be delivered anytime between 7am and 7pm. Delivery times cannot be guaranteed.
-A signature will be required on receipt of your parcel.
-Order may be subject to delay should we need to carry out additional security checks.
Limited time offer for Next Day Delivery for web orders ö.95
-Applicable to ordered place on www.TheJewelleryChannel.tv only.
-The next day delivery service applies on orders placed before 2pm Monday through to Friday.
-Your order may be delivered anytime between 7am and 7pm. Delivery times cannot be guaranteed.
-A signature will be required on receipt of your parcel.
-Order may be subject to delay should we need to carry out additional security checks.
- This gift card entitles the holder to a discount to the value of the gift card, on an order placed with the Jewellery Channel via the Call Centre option 3 or 4 or www.thejewellerychannel.tv.
- The value of this gift card must be redeemed within a single transaction of a minimum value to that of the gift card and is not applicable to Postage & Packaging.
- The offer may only be redeemed at the time of ordering and cannot be exchanged for cash or credit against prior purchases.
- The gift card cannot be redeemed against any Online Auction and Clearance item.
- Returned items will be refunded at the discounted price paid via a new discount code to the equivalent of the original discount.
- This gift card has no cash redemption value and is not transferable or assignable.
- If the total order value exceeds the amount of the gift card, the balance must be paid by credit or debit card.
- Only one gift card can be redeemed per order.
- This gift card expires one year from the date of issue, where permissible under applicable law.
- All other The Jewellery Channel terms and conditions of purchase apply.
- The Jewellery Channel is not responsible if a gift card or a gift voucher is lost, stolen, destroyed or used without permission.
- The Jewellery Channel reserves the right to withdraw or change the terms under which this card is offered without notice.
- This does not affect your statutory rights.
Falling Auction - Open Quantity
We start a Reverse Price Auction with a set quantity for sale. The quantity is reduced every time a bid is made.
Using a reverse price auction format we keep lowering the price of the jewellery until the quantity reaches zero.
Participants in any of our auctions must be individuals aged 18 or over.
The placement of a bid is legally binding and may not be withdrawn by the bidder after it is placed. Everybody pays the final lowest price.
The auction will close when the quantity left is zero or alternatively when we at our absolute discretion decide to close the auction for any reason(s) whatsoever, and the closing will usually be communicated by the TV presenter and we will have no liability to those customers who placed qualifying bids.
In some cases, where the auction may close before the quantity left reaches zero, a clock will be introduced during the auction and the on-screen clock will count down the time remaining and the auction will end when either the time shown on the clock has reached zero or a bid has been received in respect of each of the items which were available at the start of the clock, whichever comes first and the number of qualifying bids received will be fulfilled at the price of the most recent qualifying bid. TJC reserve the right to withdraw any auctions without notification, irrespective of whether there are bids or not, if it is deemed to be necessary.
Falling Auction - Closed Quantity
We start a Reverse Price Auction with no quantity shown. Each bid placed during the auction will treated as a sale and will be shown on screen as a rising quantity against the on air old figure, so that the customer can see the total quantity sold during the auction at any moment in time. Using the reverse price auction format, we keep lowering the price of the jewellery until the required, undisclosed quantity has been achieved. Participants in any of our auctions must be individuals aged 18 or over. The placement of a bid is legally binding and may not be withdrawn by the bidder after it is placed.
Everybody pays the final lowest price. The auction will close when the undisclosed quantity has been reached or alternatively when we, at our absolute discretion, decide to close the auction for any reason(s) whatsoever, and the closing of which, will usually be communicated by the TV presenter. We will have no liability to those customers who placed qualifying bids. In some cases a clock will be introduced during the auction and the on-screen clock will count down the time remaining and the auction will end when the time shown on the clock has reached zero. TJC reserve the right to withdraw any auctions without notification, irrespective of whether there are bids or not, if it is deemed necessary.
When you see an auction you are interested in simply enter your bid amount and click on the bid now button to enter the auction.
Please place your bids in whole pound amounts only. Remember, all bids must be in increments of either ñ or ò. An acceptable bid amount is noted underneath the Bid Now button. Do not use decimal points or any other characters.
By bidding on any auction item you are confirming your intent to purchase an item if you are the final winner. Failure to honour and repeated abuse of the system will automatically terminate your account and you may be restricted from bidding or buying from The Jewellery Channel in the future. Once a bid is placed you cannot cancel it. All winning bidders will be notified by email about their bids and a link to complete the checkout process will be sent. You must process payment for your winning bids within 24 hours from the end of the auction. If the winning bid is not completed within the timeframe, the item will be automatically released back for a new auction. A reserve price is set on each of the items and if that reserve price is not met by the highest bid, the stock item will not be sold. We also hold the right to cancel the Rising Auction bids at any time.
Please note: We may include certain Iliana, Rhapsody or other luxury items in the Rising Auction with a reserve price being allocated.
We start a Timed Auction with a set quantity for sale. The quantity is reduced every time a bid is made. Timed Auctions are recognized on TV by the fact that a clock is displayed throughout the auction. Once the auction has been introduced the clock counts down to zero.
We keep lowering the price of the jewellery until the quantity reaches zero or the clock reaches zero. The auction ends when the clock reaches zero, or the quantity sells out (whichever is first). When the auction is ended by a clock hitting zero everyone pays the final price displayed on screen at that time.
The available quantity for sale for each auction is fixed in advance, but is not always displayed on screen. Participants in any of our auctions must be individuals aged 18 or over.
The placement of a bid is legally binding and may not be withdrawn by the bidder after it is placed. The one screen start price is not implying a value or worth of the jewellery it is simply a random place chosen to start each auction.
Everybody pays the final lowest price.
Missed Items will be available to purchase from the website. Please note that you will have no more than five minutes to complete your purchase when you have selected an item from this page. If you have not completed the purchase of an item from the Missed Items Page within five minutes, the item will revert to being relisted on the missed items page, making it available for someone else to purchase.
Ordering by telephone
To buy you must place a bid. When you see the item you like call 0844 375 4444, and press # to place your bid and listen to the instructions.
Call charges to our 0844 numbers are charged at 5.1 pence per minute (ð.051) at any time from a BT landline and may vary from a mobile and other service providers. Any indication of costs given by us are therefore a guideline only. For security reasons we cannot accept bids from withheld numbers. We reserve the right to exclude certain telephone numbers and/or email addresses from accessing our systems to place bids at our absolute discretion and we shall not be obliged to enter into discussions as regards our reasons.
Calls are charged at approx. EUR 0.15/minute from a standard Eicom landline landline and may vary from mobile & with other service providers.
To bid you need to register. When you have placed a successful bid, your item will be reserved until midnight, unless your order has been placed on the Missed Auctions Page. Please refer to Missed Auctions details above. Once you place an item in your shopping cart, it cannot be removed. To secure your item you will need to checkout before midnight. If you don't complete payment by midnight, your item will be returned to our inventory.
We only allow one purchase at a time. To purchase multiple items from the website, you need to complete payment for each item after bidding.
The placement of a bid on our website is not legally binding. However, if you bid twice and fail to pay on both occasions, your account will be locked. Unlocking your account will be solely at the discretion of The Customer Services team. We reserve the right to exclude accounts from accessing our systems to place bids at our discretion and we shall not be obliged to enter into discussions as regards our reasons.
Withdrawal of Auctions
The Jewellery Channel reserves the right to cancel, suspend, extend or withdraw any auction at any time, and with no liability for any bids or orders taken though it shall where practicable try to give customers notice of any such decisions.
Fixed Price Selling on The Jewellery Channel website
To purchase you need to register. Customers must be individuals aged 18 or over. Prices are fixed to enable instant purchases. Prices are non negotiable. Once you place an item in your shopping basket, you will have until midnight to secure your order. You must pay for your item/s by midnight. If you don't complete payment by then, your item/s will be returned to our inventory.
We reserve the right to exclude accounts from accessing our systems to purchase items at our absolute discretion and we shall not be obliged to enter into discussions as regards our reasons.
30 Days to decide
We know you will love your purchase from The Jewellery Channel Ltd but just in case you are not entirely delighted with your purchase for any reason whatsoever, simply follow the return instructions provided on your invoice and send it back to us within 30 days of the invoice date for a full refund of the purchase price (including VAT)
In order to obtain your refund:
a. The identification tag must not have been removed from the item.
b. The item must be returned in a clean, unused and unaltered condition and in its original packaging and with the authenticity card if supplied.
c. Items which have been re-sized or personalised to your specifications cannot be refunded.
d. Earrings cannot be refunded for hygiene reasons.
e. Refunds made under this returns policy will not include either the original postage and packing charge or any return costs.
f. Refunds will be made within 30 days from receipt at our return address.
g. Refunds will be made to the original means of payment.
h. This policy does not affect your statutory rights.
i. Ensure that the outer packaging for your return item is suitable to protect it while in transit to our return address.
Your right to cancel a contract
In accordance with the Distance Selling Regulations you have the right to cancel your contract. The time period commences at the time the contract was made and must be sent to us in writing within 7 days, commencing the day after you received delivery of your item. You must keep the item in good condition and return it to us, at the return address indicated on your invoice, within 14 days of the date the goods were delivered to you. The item must not have been used, altered, personalised, or in any way damaged and must be returned with its original packaging. Returns made under this provision will be at your own cost and this cost will not eligible for refund.
All prices are in pounds (£) inclusive of UK VAT, but exclusive of delivery charges.
Postage & Packing P&P
Subject to the provisions contained in these Terms and Conditions, UK Postage and Packaging charges are stated on screen.
Charges to other locations are available on request from our Customer Services team or in the website.
By credit or debit card
We only accept payment by major credit and debit cards that can be used for 'cardholder not present' transactions. Please note that we do not accept payment from Diners Club cards. You can pay using any of the major credit/debit cards, whether you order by phone or online.
In common with other distant selling organisations orders placed with us against a credit card payment will be subject to a pre-authorisation check with your bank at the time or ordering. If pre-authorisation is successful your bank will place the authorisation value on temporary hold on your account until final payment is taken by us. At the time final payment is taken by us, your bank will automatically release the authorisation value on hold. TJC will not accept liability for any loss or consequential loss for failure of your bank to release an authorisation value that has not been successfully matched by your bank to a final payment. Unmatched authorisations will normally be released by your bank between 5-10 working days, depending upon your bank. For further information on this process please check with your bank.
Payment must be received in full before the dispatch of any goods.
You agree to allow The Jewellery Channel to retain & use your credit card/debit card details for any subsequent purchases made or services received by you.
Bidders in the Irish republic bid in pounds sterling and pay with a debit or credit card in pounds sterling. This purchase will be converted by the customer's bank at their (the bank) relevant exchange rate into Euros. The Jewellery Channel have no control over the exchange rate offered.
Ownership and Risk
The products remain our property until full payment has been made by you, has been received by us and we have delivered the products to you.
The risk in the products will pass to you on delivery, as set out in the Warranties and Liabilities section below.
Warranties and Liabilities
We warrant that the goods supplied will, at the time of delivery, correspond to the description given by us. We will not be liable to you for any claims that arise out of the supply of our products to you, unless we are negligent. We will not be liable in any event for any consequential loss, or loss arising out of any acts which are outside our control except where this is required by law. Our entire liability shall not exceed the price of the Goods, except where such limit is prohibited by law. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice, certificate of authenticity or other document or information issued by us shall be subject to correction without any liability on our part and without any prior notification. The views and opinions expressed in any programme, sales interaction or on our website are the views of the contributors and should not be taken necessarily as fact.
We have taken reasonable steps to display as accurately as possible the colours and other detailing of our products. However, the actual colours and detailing you see onscreen will depend on the equipment you use to view the products. We cannot guarantee that your television or computer monitor display of any colour or other detailing will exactly reflect the colour or detailing of the product upon delivery. Any information regarding sizing of products including stone size is included as a guide only. If you are in any doubt as to the size of any product you require, we recommend that you contact us prior to placing an order.
Are your gemstones treated?
Unless specifically marked as 'Natural' our gemstones may be treated to enhance their beauty. Such treatments and terminology comply with CIBJO guidelines and industry standards. Coloured pearls may be colour-enhanced. If you need any information on treatment permanence and any special care requirements, please email us at email@example.com. Click Here to download Our Treatment Guide.
Our normal delivery time is 3-5 working days after authorisation of your credit/debit card. Any estimated date given for delivery is provided as an indication only and while every effort is made to deliver the order within stated times, we do not accept any liability for delivery for up to 21 working days. We cannot be held responsible for delays in the delivery caused by our suppliers, our delivery company or any other third party.
We will not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet an estimated delivery date.
We deliver your items to the address provided by you; if available you may be asked to sign for the goods to acknowledge that you have received them. If you are out, the courier may use their discretion and obtain a signature from a neighbour or any other person who agree to take delivery on your behalf or they will leave a calling card for you to arrange a more suitable delivery time. We cannot deliver products within the same order to multiple addresses. In some cases we can deliver order to an alternative address from your registered membership address. Such an alternative address can only be provided to us when ordering by phone and speaking to a customer service representative or using www.tjc.co.uk.
All first orders must be delivered to the billing address.
Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility. Risk of loss and damage of products passes to you on delivery.
The placing of an order through the call centre or the website shall be deemed conclusive evidence of your acceptance of these Terms and Conditions.
The Jewellery Channel only accepts orders for delivery to UK mainland, Northern Ireland and the Republic of Ireland. We will accept orders made by customers from other countries provided the customer has a UK credit/debit card and we can ship to a UK address. It is the customer's responsibility for onward transit of the order and products ordered may be subject to import duties and taxes; you will be responsible for these. We have no control over such charges. All orders are accepted subject to stock availability. Where you have ordered several products and not all are in stock, we may send you the products which are available; we will send the remainder of your order as soon as the stock becomes available.
If the goods ordered are out of stock, we will contact you within 30 days from the day after your order was placed.
If the goods are coming back into stock, we will propose a new delivery date or, with your agreement, we may be able to supply you with substitute goods.
If we have received payment from you for goods out of stock, or you do not wish to wait for goods to become available, and/or decline our offer of substitute goods, we will refund any monies due within 7 days of receiving your instructions
Right to Cancel
In accordance with the Distance Selling Regulations, you have the right to cancel your contract with us at any time during the period which commences on the day the contract comes into existence and ends on the expiry of seven working days beginning on the day after the date of delivery of the products
Lowest Price Guarantee
Lowest Price Guarantee only applies to products specifically identified by us on our website or other promotional materials. The Lowest Price Guarantee for such products states that if within 30 days of your purchase at The Jewellery Channel, you find the identical product nationally advertised; we will refund you the difference.
Our Lowest Price Guarantee applies only to products offered by a High Street Jewellery Retailer or TV Shopping Channel and excludes products that are not new (re-sale) and immediately available, online promotions such as special, bonus or free offers that are not at everyday prices and product which are sold under different terms and conditions, such as special financing, contract pricing or volume discount pricing. The guarantee is valid on retail price of item only, not on shipping and/or handling charges. No close-outs, misprints, or liquidations. The Item the other retailer selling must be identical (same metal type & weight, gemstone colour, weight & clarity etc.) and the other retailer must have the item in stock and available for immediate purchase.
To take advantage of this offer, you must provide The Jewellery Channel at the email listed below with evidence of the product being offered at a lower price valid within 30 calendar days of your order date. Please send the information by email (firstname.lastname@example.org), or contact us at 0844 375 4444 option 3 for other instructions on other ways to submit your information.
If any part or parts of these Terms and Conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these Terms and Conditions thereby not preventing the remainder from being enforceable or effective. These Terms and Conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these Terms and Conditions as revisions are binding upon you. Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or wrongly described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizen's Advice Bureau. The Jewellery Channel will sell and you will purchase products subject to these Terms and Conditions. The contract in respect of the products supplied by us to you comes into existence when we accept your order. We are deemed to have accepted your order when we dispatch the goods to you. For the avoidance of doubt, receipt of an order by our telesales team or via our website does not constitute acceptance of an order.
The Jewellery Channel reserves the right to not accept an order, howsoever placed and in its discretion may refuse to accept any customer or Bid.
We reserve the right to refuse to supply goods to any particular individual or delivery address. Any formal legal notices should be sent to us at the address set out in "How do I contact the Jewellery Channel?" under FAQ & Services section of this website or by email and confirmed by post.
You may not assign or sub-contract any of your rights or obligations under these terms and Conditions or any related order for products to any third party unless agreed upon in writing by us. TJC reserves the right to transfer, assign or sub-contract the benefit of the whole or part of any of its rights or obligations under these Terms and Conditions or any related contract to any third party.
Your use of our website and any purchase made by you by whatever means of any products will be governed by English Law and will be deemed to have occurred in mainland United Kingdom and you submit to the non-exclusive jurisdiction of the courts of England.
In order to monitor and improve Customer Services, The Jewellery Channel sometimes records telephone calls. Products sold by The Jewellery Channel may be subject to copyright, trademark, or other intellectual property rights in favour of third parties. The Jewellery Channel acknowledges those rights. The laws of England will govern your purchasing from The Jewellery Channel.
The content of this website will be updated from time to time and changes will be made to the list of products available for purchase.
Changes will be made to these terms and conditions from time to time. Entire agreement These Terms and Conditions together with any document expressly referred to in them and any statements made by TJC Presenter on air contain all the terms agreed between the parties regarding their subject matter.
If you are buying a new watch, we will recycle your old one for free.
Unwanted electrical equipment is the UK's fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.
We can help
We are pleased to offer our customers the chance to recycle their old watches.
We offer customers a free 'Take Back' on their old watches. This is done on a like-for-like basis. If you purchase a new watch from us you can only return an old watch back to us. You have 28 days from the date of purchase of your new watch to return the old watch to us. Please send the item to this address -Surrey House, Plane Tree Crescent, TW13 7HF with proof of your new purchase and a request to recycle the old watch. You are responsible for postage costs incurred on returning the watch to us.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheel bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheel bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise seperate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must offer all customers buying new electrical equipment, free take back of their old electricals on a like for like basis.
For more information on WEEE recycling and to locate your local recycling centre, please visit www.recyclenow.com.